One snippet for your site
For websites, stores, and landing pages. Visitors can ask questions without leaving the page.
Live Chat Support System
Every conversationcan become growth
For global business growth, choose Qiake support
Ready to use
Free translation
Free global acceleration and attack protection
Start in 3 minutes
Simple setup, three steps to start replying
No complex configuration. Choose an entry, copy a snippet or link, and let agents reply from the Qiake workspace.
No website? Start with a link
Use it in social bios, ad buttons, email signatures, and QR cards.
1
Choose an entry
Use the web plugin for a site, or a chat link when there is no site yet.
2
Copy and use it
Add one snippet to the page, or share the chat link directly.
3
Start replying
Visitors start conversations, while replies and lead context stay in one workspace.
Free global acceleration and stable attack protection
Reduce waiting, never miss a customer
For global traffic, the chat entry on your website, store, or landing page should load steadily and let visitors ask before their intent goes cold.
BJSBeijing38ms
TYOTokyo31ms
SINSingapore34ms
FRAFrankfurt52ms
NYCNew York67ms
LHRLondon45ms
Sample latency values
Free translation
AI translation for faster, more accurate conversations
Cross-border support often stalls at the first sentence. Qiake brings translation into the support path so agents can understand visitor intent without constant copy-paste into external tools.
Useful for pre-sales questions, logistics updates, payment issues, and after-sales conversations. Visitors ask in the language they know; agents work from the language they know.
Agent (English)
AI translation
Visitor
发到德国运费是多少？
Translated to EN: How much is shipping to Germany?
Agent
Sure, I will check the item weight and shipping method first.
已翻译为中文：可以，我先帮您确认商品重量和配送方式。
27 translation languages
简体中文
繁體中文
English
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Bahasa Melayu
हिंदी
日本語
Português
Español
Русский
한국어
မြန်မာ
ខ្មែរ
Filipino
Français
ລາວ
Nederlands
Deutsch
العربية
বাংলা
Türkçe
فارسی
Italiano
Polski
Zulu
Data security
Encrypted end to end, hosted in a US region
The core service is deployed in a US region, focused on international sites.
- Encrypted data storage
- Expired data is physically deleted
Secure data journey
US region
Chat entry
Visitor opens the support entry
Agent workspace
Conversation enters one workspace
Internal traffic
Service traffic stays encrypted
Retention cleanup
Expired data is physically deleted
Team management
Support teams from 1 to 1,000 people, easy to manage and collaborate
From small teams to large support centers, Qiake keeps members, groups, role permissions, team service hours, routing rules, security settings, and audit logs in one admin workspace. When the team grows, the operating flow can grow with it.
Team Console
1-1,000 people ready
Agents and groups
Organize members by business line, region, or shift so conversations can move to the right people.
Roles and permissions
Set role permissions by position and pair them with security settings so each teammate only sees and changes what they should.
Team service hours
Set service hours by agent or group so new conversations stop routing outside working hours, while service limits help cover busy periods.
Routing and handoff
Use basic routing, advanced routing, and delayed handoff so conversations move to the right people by rule.
Audit logs
Keep account, permission, security setting, and team operation logs traceable for admins reviewing key changes.
Use Cases
Cover the most common website acquisition moments
Company websites
Answer pricing, plan, partnership, and support questions from visitors already exploring your brand.
Ecommerce stores
When visitors have questions about sizing, shipping, payment, or returns, they can ask without leaving the page.
Campaign landing pages
Catch paid traffic while intent is fresh and record needs for later follow-up.
Chat entry
Start now
3-minute setup, free translation, free global acceleration, and stable attack protection.
Web plugin
Chat link