Privacy Policy

Last updated: July 1, 2026

Qiake provides a live chat customer service system for websites. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use Qiake services.

1. Information We Collect

• Contact details, support messages, and business needs that you choose to provide.
• Chat messages, visitor source, page context, and follow-up status generated when using the live chat system.
• Technical information such as IP address, browser type, access logs, and device information for security, troubleshooting, and abuse prevention.

2. Visitor Data

When your customers communicate through a Qiake chat entry, we process necessary visitor data on your behalf. You are responsible for giving your end users appropriate privacy notices and obtaining any required consent.

3. How We Use Information

We use information to provide live chat functionality, maintain service security, troubleshoot issues, respond to support requests, improve product experience, and send essential service notices.

4. Data Sharing

We do not sell your personal information or chat data.

5. Cookies and Local Storage

We may use essential cookies or local storage to maintain login state, language preference, and conversation continuity. We do not sell or share this information for third-party advertising purposes.

6. Security and Retention

We protect data with encryption in transit, access controls, and infrastructure monitoring. Retention depends on account status, operational needs, legal requirements, and your deletion requests.

7. Your Rights

You may contact us via Telegram to request access, correction, or deletion of data related to you. We will handle verifiable requests within a reasonable time.

8. Policy Updates

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

9. Contact

For privacy questions, contact us via Telegram.