Terms of Service

Last updated: July 1, 2026

Welcome to Qiake. These Terms of Service apply when you visit our website, contact us, or use the Qiake live chat customer service system. By using the service, you agree to these terms.

1. Service Description

Qiake provides website live chat capabilities, including chat entries, an agent workspace, conversation records, and lead follow-up features. Available features may change as the product evolves.

2. Accounts and Access

You are responsible for providing accurate information and protecting your account, installation snippet, and credentials. Risks caused by improper account or configuration management are your responsibility.

3. Acceptable Use

You may not use Qiake for unlawful activity, fraud, harassment, malicious scraping, malware distribution, infringement of others' rights, or actions that interfere with service stability.

4. Customer Data Responsibility

You retain rights to customer profiles, conversations, and business data under your account. You are responsible for giving your website visitors any required privacy notices and obtaining necessary consent.

5. Service Availability

We work to keep the service stable, but we do not guarantee that it will always be uninterrupted or error-free. Maintenance, upgrades, network issues, and force majeure events may affect availability.

6. Fees and Subscriptions

If paid plans are offered, fees, plan details, and payment methods are shown at the time of purchase or activation. Expiration, non-payment, or violation of these terms may lead to service limitation or termination.

7. Intellectual Property

The Qiake website, interface, code, brand, and related materials are owned by us or their respective rights holders. You may not copy, modify, reverse engineer, or use them for competitive purposes without authorization.

8. Limitation of Liability

To the extent permitted by law, we are not liable for indirect damages, business interruption, lost profits, or data loss. Our total liability is limited to the amount you paid for the relevant service.

9. Changes to Terms

We may update these terms as the product, law, or operations change. Continued use of the service means you accept the updated terms.

10. Contact

For questions about these terms, contact us via Telegram.